I am proud to share that I have successfully completed the Technical Support Fundamentals certification, provided by Google on Coursera, on 6th August 2020. This course has thoroughly prepared me with foundational skills in IT support, crucial for troubleshooting and managing technical issues in various environments.
The course covered six comprehensive modules:
- Introduction to IT: Gained an understanding of the core concepts and history of information technology.
- Hardware and CPU Core Building: Learned about the essential hardware components and the construction of CPU cores.
- Operating Systems: Explored different operating systems, their functions, and how to manage them effectively.
- Networking: Acquired knowledge about networking fundamentals, including how networks operate and their importance in IT.
- Software: Studied various software applications, their installation, and management.
- Troubleshooting: Developed practical skills in diagnosing and resolving technical issues efficiently.
This certification has provided me with a solid grounding in technical support, enabling me to effectively address and solve IT problems in a professional setting. It represents my commitment to continuous learning and my dedication to excelling in the field of IT support.
For verification of my certification, please visit: Verification
